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Problem Management Pitfalls – Areas where I have gone wrong

February 15, 2013 Ryan Ogilvie

As part of the Service Management strategy, it was identified that you would implement Problem Management. Like any improvement initiative…

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Posted in: Problem Management Filed under: ITIL, ITSM, Problem Management

Incident and Problem Management – 2 Roles with 1 Person

February 1, 2013 Ryan Ogilvie 3 Comments

I was recently asked what would be the easiest way to start up the Problem Management process using existing staff which…

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Posted in: Incident Management Filed under: Incident Management, ITIL, ITSM, Problem Management

The Keyword in Service Management is “Service”

January 25, 2013 Ryan Ogilvie

What can we do to improve the customer experience? Despite which processes you have and whether or not you utilize…

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Posted in: ITSM

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