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Blackfriar Consulting inc

Blackfriar Consulting inc

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Lean Methodology at Santa’s Workshop

December 10, 2019 Ryan Ogilvie

Because Santa’s workshop must operate at maximum efficiency, he has employed the use of Lean methodology, or so I am…

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Posted in: Lean Filed under: continual service improvement, CSI, Improvement, ITIL4, ITSM, Lean, Process, service delivery, Service Management

Using Value to Sell Improvement Initiatives

November 18, 2019 Ryan Ogilvie

In tougher economic times, many organizations will start to evaluate all the components that make up their operational model. In…

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Posted in: Continual Service Improvement Filed under: CSI, ITIL, ITSM, service delivery

Is Your Service Desk Still Effective?

November 4, 2019 Ryan Ogilvie

Some may answer this this with a simple one word answer based on their recent experience. The real question here…

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Posted in: Service Delivery Filed under: Customer Service, ITIL, ITSM, Service Desk

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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