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Category: Service Level Agreements

SLA’s and CSI – A Two Way Street

July 21, 2014 Ryan Ogilvie

The other day during a #itsmbig4 twitter chat the subject of SLA’s as they relate to CSI came up, which…

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Posted in: Service Level Agreements Filed under: continual service improvement, CSI, Service Level Management, SLA, SLM

Service Level Management – The Gap between Delivery and Expectation

February 11, 2014 Ryan Ogilvie

At some point in the delivery of service to your customers the formalization of a service agreement has either been…

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Posted in: ITIL, ITSM, Service Delivery, Service Level Agreements Filed under: ITIL, ITSM, Service Management, SLA, SLM

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