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Tag: Service Level Management

Keep it Simple – SLA and SLM

December 8, 2014 Ryan Ogilvie

At a recent ITSM event I was speaking with another practitioner who said that they were looking to implement service…

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Posted in: ITSM Filed under: Service Catalog, Service Level Management, SLA, SLM

SLA’s and CSI – A Two Way Street

July 21, 2014 Ryan Ogilvie

The other day during a #itsmbig4 twitter chat the subject of SLA’s as they relate to CSI came up, which…

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Posted in: Service Level Agreements Filed under: continual service improvement, CSI, Service Level Management, SLA, SLM

Service Level Management – From Best Effort to SLA’s

June 25, 2013 Ryan Ogilvie

Depending on your organization there will be some agreements, formal or otherwise, regarding the availability of service for your customers.…

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Posted in: Service Delivery Filed under: ITIL, OLA, Service Level Management, SLA, SLM, SLO

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