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Category: Continual Service Improvement

Navigating Categories in a Sea of Others

December 16, 2015 Ryan Ogilvie

Recently I was at a practitioner session where we began to talk about the categorization of work. Inevitably the conversation…

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Posted in: Continual Service Improvement Filed under: continual service improvement, ITIL, ITSM, Service Management

Don’t Paint a Rusty Car

July 29, 2015 Ryan Ogilvie

A hammer is only as useful as the person wielding it. I have a friend, who by his own admission…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITSM, Service Management

Service Management Road Trip: CSI and 4P

June 17, 2015 Ryan Ogilvie

As we get ready for summer, many of us are thinking about taking vacations. In some cases the vacation will…

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Posted in: Continual Service Improvement Filed under: 4P, continual service improvement, CSI, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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