Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Blog
  • About Us
  • Contact Us

Category: Continual Service Improvement

Service Management Road Trip: CSI and 4P

June 17, 2015 Ryan Ogilvie

As we get ready for summer, many of us are thinking about taking vacations. In some cases the vacation will…

Continue Reading →

Posted in: Continual Service Improvement Filed under: 4P, continual service improvement, CSI, ITSM, Service Management

Continual Service Improvement Initiatives – Why I try to ‘under-complicate’

June 1, 2015 Ryan Ogilvie

Over the years I have been fortunate enough to learn from a whole host of really good mentors but I have…

Continue Reading →

Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITSM, Service Management

Improving Your Marketing Strategy

February 23, 2015 Ryan Ogilvie

One thing is for sure, shared services are typically not good at marketing (with the exception of those who are…

Continue Reading →

Posted in: Continual Service Improvement Filed under: Communication, ITSM, marketing, Service Management, strategy

Post navigation

Page 5 of 9
← Previous 1 … 4 5 6 … 9 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy