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Category: Continual Service Improvement

Goal Setting and New Year’s Resolutions – 6 of one Half Dozen of the other

January 5, 2015 Ryan Ogilvie

It’s that time of the year again where we feel obligated to create New Year’s resolutions which we may or…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM, Service Management

Looking at ITSM improvements through 3D Glasses

April 22, 2014 Ryan Ogilvie

Your teams have reached a point where they are performing and achieving the goals in which they were initially intended.…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, ITSM, Service Management

DevOps – Breaking Down the Wall of Confusion

March 31, 2014 Ryan Ogilvie 1 Comment

Why does it seem that the volume of requirements from the business is increasing and our ability to deliver is…

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Posted in: Continual Service Improvement, DevOps, Service Delivery Filed under: ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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