Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Blog
  • Free Resources
  • Contact
  • Who we are

Category: Continual Service Improvement

Improving Your Marketing Strategy

February 23, 2015 Ryan Ogilvie

One thing is for sure, shared services are typically not good at marketing (with the exception of those who are…

Continue Reading →

Posted in: Continual Service Improvement Filed under: Communication, ITSM, marketing, Service Management, strategy

Goal Setting and New Year’s Resolutions – 6 of one Half Dozen of the other

January 5, 2015 Ryan Ogilvie

It’s that time of the year again where we feel obligated to create New Year’s resolutions which we may or…

Continue Reading →

Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM, Service Management

Looking at ITSM improvements through 3D Glasses

April 22, 2014 Ryan Ogilvie

Your teams have reached a point where they are performing and achieving the goals in which they were initially intended.…

Continue Reading →

Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, ITSM, Service Management

Post navigation

Page 6 of 9
← Previous 1 … 5 6 7 … 9 Next →

Categories

A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Blackfriar at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy