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Category: Continual Service Improvement

The Best Improvements Start Today

July 21, 2019 Ryan Ogilvie

When I was in college a professor said something that really stuck with me, “If you can’t do something right,…

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Posted in: Continual Service Improvement Filed under: Business Relationship Management, continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Value

Driving Inertia on Service Improvement Initiatives

October 29, 2018 Ryan Ogilvie

 Newtons first law of inertia states: “an object either remains at rest or continues to move at a constant velocity,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, ITIL, ITSM, Service Management

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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