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Author: Ryan Ogilvie

How do YOU Define Services? Service Delivery – Chicken or Egg

August 6, 2013 Ryan Ogilvie

Recently I have been thinking about what defines services. So I thought that I would look up an actual definition…

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Posted in: Service Delivery Filed under: ITSM, service delivery

Service Level Management – From Best Effort to SLA’s

June 25, 2013 Ryan Ogilvie

Depending on your organization there will be some agreements, formal or otherwise, regarding the availability of service for your customers.…

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Posted in: Service Delivery Filed under: ITIL, OLA, Service Level Management, SLA, SLM, SLO

Service Management CSI Journey

June 18, 2013 Ryan Ogilvie

  I recently began to reflect on my Continual Service Improvement (CSI) contribution to my organization as I moved into…

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Posted in: Continual Service Improvement Filed under: BRM, continual service improvement, CSI, ITSM

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