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Author: Ryan Ogilvie

Knowledge Management – Horseshoes and Hand Grenades

September 3, 2013 Ryan Ogilvie 1 Comment

As the old saying goes “Close only counts in Horseshoes and Hand Grenades”, so too is the need for accuracy…

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Posted in: Knowledge Management Filed under: ITSM, Knowledge Management

The Configuration Management System (CMS) – The Service Management Linchpin

August 26, 2013 Ryan Ogilvie

Over the years as a practitioner it seems as though I keep repeating myself like a broken record referring to…

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Posted in: Configuration Management Filed under: Change Management, Configuration Management, CSI, Incident Management, ITIL, ITSM, Knowledge Management

Do You Have The Right People In Your CSI Raft?

August 19, 2013 Ryan Ogilvie

Much like a raft you need to make sure that you have all the right people on board to ensure…

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Posted in: Continual Service Improvement Filed under: 4P, continual service improvement, CSI, ITSM

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