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Category: Configuration Management

CMDB – Should I or Shouldn’t I?

December 9, 2015 Ryan Ogilvie 1 Comment

Even as I post this, I am wondering what will emerge from Pandora’s box… A comment that I received in…

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Posted in: Configuration Management Filed under: CMDB, CMS, continual service improvement, ITIL, ITSM, Service Management

The Configuration Management System (CMS) – The Service Management Linchpin

August 26, 2013 Ryan Ogilvie

Over the years as a practitioner it seems as though I keep repeating myself like a broken record referring to…

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Posted in: Configuration Management Filed under: Change Management, Configuration Management, CSI, Incident Management, ITIL, ITSM, Knowledge Management

New Year’s CMS

January 2, 2013 Ryan Ogilvie

New Year’s resolutions typically are about kicking a bad habit, or self-improvement of some sort. Generally this has to do…

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Posted in: Configuration Management Filed under: ITIL, ITSM

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