Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Author: Ryan Ogilvie

My Take on New Year’s Strategy

January 16, 2017 Ryan Ogilvie

  New Year’s resolutions are an almost required part of transitioning into a new year. It’s a time when we…

Continue Reading →

Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM

Another Example of why Being Reasonable Rules

January 10, 2017 Ryan Ogilvie

A few months back as I was poking around on social media I saw that a colleague of mine received…

Continue Reading →

Posted in: Customer service Filed under: continual service improvement, Customer Service, ITIL, ITSM, service delivery, Service Management Collaboration, Working Relationships

How to Work on the Right Problems

May 16, 2016 Ryan Ogilvie

In some cases the problems with problems are that we isolate the process from the rest of the world. This…

Continue Reading →

Posted in: Problem Management Filed under: ITIL, ITSM, Problem Management, Service Management

Post navigation

Page 2 of 47
← Previous 1 2 3 … 47 Next →

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy