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Author: Ryan Ogilvie

The Best Improvements Start Today

July 21, 2019 Ryan Ogilvie

When I was in college a professor said something that really stuck with me, “If you can’t do something right,…

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Posted in: Continual Service Improvement Filed under: Business Relationship Management, continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, Value

Business Case Follow-up – Do you do it?

July 8, 2019 Ryan Ogilvie

Whenever you are looking to do something at an organization that requires a measurable amount of effort you will be…

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Posted in: Business value Filed under: business case, Business Objectives, ITSM, Projects

Service….as a Service

March 21, 2019 Ryan Ogilvie

There are loads of the ‘as a service’ acronyms, but what about simply having ‘service as a service’. Working in…

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Posted in: Service Delivery Filed under: BRM, ITSM, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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