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Tag: Service Management

What percentage of ‘suckage’ does your #ITSM processes have?

July 7, 2014 Ryan Ogilvie

I was speaking with a colleague the other day and she was expressing her frustration over some issues she had…

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Posted in: ITSM Filed under: Change Management, Incident Management, ITIL, ITSM, Service Management

Translating IT and Business Speak

July 2, 2014 Ryan Ogilvie 2 Comments

Some years ago I took a break from the workforce to travel about in Europe, a sort of sabbatical. Once…

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Posted in: Business Relationship Management Filed under: BRM, continual service improvement, CSI, ITSM, Service Management

IT Providing Service – The Earth is Round

June 24, 2014 Ryan Ogilvie

There was a point in human existence where we believed that the Earth was flat. There was nothing wrong with…

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Posted in: Service Delivery Filed under: ITSM, service delivery, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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