Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Blog
  • Free Resources
  • Contact
  • Who we are

Tag: Service Management

The HR Service Center from an IT Perspective – A Trip Back in Time

September 4, 2014 Ryan Ogilvie

After last week’s post to the HR community about how the delivery of services to customers from IT and HR in…

Continue Reading →

Posted in: Service desk Filed under: Enterprise Service Management, HR, Service Management

HR is from Jupiter, IT is from Saturn…or are they?

August 27, 2014 Ryan Ogilvie

I was recently having coffee with a colleague who works in Human Resources and they were relating a challenge that…

Continue Reading →

Posted in: Service Delivery Filed under: continual service improvement, Enterprise Service Management, HR, ITSM, service delivery, Service Management, Shared Service

Knowledge Management – Not a Junk Drawer of Information

August 19, 2014 Ryan Ogilvie

Imagine that you are at home and you receive an error message on your computer, laptop, tablet or whatever. You…

Continue Reading →

Posted in: Knowledge Management Filed under: ITSM, Knowledge Management, Service Management

Post navigation

Page 29 of 36
← Previous 1 … 28 29 30 … 36 Next →

Categories

A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Blackfriar at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy