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Tag: Service Management

Understanding Services – it’s not really magic

October 2, 2014 Ryan Ogilvie

  One of the challenges with operating a service desk is perception. From a customer perspective it can be a…

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Posted in: Service Delivery Filed under: Customer Satisfaction, Customer Service, ITSM, providing service, service delivery, Service Management

Add a Dash of Marketing for Incident and Problem

September 25, 2014 Ryan Ogilvie

  At a recent event I was asked about the way the incident and problem management processes were managed. Should…

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Posted in: Problem Management Filed under: Incident Management, ITSM, marketing, Problem Management, Service Management

How do you relate to your Business?

September 22, 2014 Ryan Ogilvie

How do you, whether IT or another department, relate to your business? This is an important question to ask as…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, Business Relationship Management, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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