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Tag: Service Management

Change Management Windows – The Star Trek Way

December 1, 2014 Ryan Ogilvie 2 Comments

I was recently asked a question about the size a change window should be. “we don’t want to ask for…

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Posted in: Change Management Filed under: BRM, Change Management, ITIL, ITSM, Service Management

Blackouts, Brownouts and Other Change Windows

November 20, 2014 Ryan Ogilvie

It’s that time of year where we are looking forward to the change management holiday downtime, or are we? Depending…

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Posted in: Change Management Filed under: Change Management, continual service improvement, ITIL, Service Management

Not Doing Proper Post Incident Reviews Could Haunt You

October 30, 2014 Ryan Ogilvie

From a service delivery perspective a thing which is more frightening than having a major outage is the potential that…

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Posted in: Incident Management Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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