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Tag: Service Management

Is Your IT a Wallflower?

October 23, 2014 Ryan Ogilvie

I recently was speaking with an IT leader who was saying that she was having challenges getting together with her…

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Posted in: Service Delivery Filed under: BRM, Business Relationship Management, service delivery, Service Management

Problem Management – The value in not knowing

October 16, 2014 Ryan Ogilvie

Having worked as a problem management analyst I always understood that there was a point where you may dig for…

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Posted in: Problem Management Filed under: Incident Management, ITIL, ITSM, Problem Management, service delivery, Service Management

VIP Queues for Service Requests – What’s the Value?

October 13, 2014 Ryan Ogilvie

While those of us here in Canada are still feeling drowsy from the effects of the tryptophan from turkey I…

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Posted in: Service desk Filed under: ITSM, request fulfilment, service delivery, Service Desk, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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