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Tag: service delivery

Use Metrics to Optimize Service Delivery

May 9, 2018 Ryan Ogilvie

I want you to think about all the different types of organizations you worked for. Whether they were Finance, Communications,…

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Posted in: Metrics Filed under: Improvement, ITSM, Metrics, service delivery

Another Example of why Being Reasonable Rules

January 10, 2017 Ryan Ogilvie

A few months back as I was poking around on social media I saw that a colleague of mine received…

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Posted in: Customer service Filed under: continual service improvement, Customer Service, ITIL, ITSM, service delivery, Service Management Collaboration, Working Relationships

Is There Such Thing as a Bad Customer?

May 13, 2015 Ryan Ogilvie

Most everyone is familiar with the phrase “the customer is always right” however we are all pretty aware that this…

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Posted in: Service Delivery Filed under: Customer Satisfaction, Customer Service, ITSM, service delivery, Service Desk

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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