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Tag: KPI

Service Management and the Three Bears

July 30, 2019 Ryan Ogilvie

Why is it that we seem to complicate reporting when it comes to service management? If we are really aligning…

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Posted in: Metrics Filed under: continual service improvement, CSI, Improvement, ITIL, ITIL4, ITSM, KPI, Metrics, Reporting

You Don’t Need a Time Machine to Improve Service Delivery

August 13, 2018 Ryan Ogilvie

Hindsight is 20/20 or so the saying goes so. Applying that logic, I look at my improvement initiatives in the…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, Improvement, ITIL, ITSM, KPI, Metrics, Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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