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Tag: ITSM

Do you exist in IT Socialism?

June 17, 2014 Ryan Ogilvie

There was a time when businesses solely depended on IT to be its trusted partner and advisor to ensure that…

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Posted in: ITSM Filed under: ITSM, Service Management, SIAM

Performing ITSM Self Assessments – Don’t Wait too Long

June 9, 2014 Ryan Ogilvie

When was the last time you tested out the way you deliver services to your business? Think about that for…

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Posted in: ITSM Filed under: Business Continuity, Disaster Recovery, ITSM, Service Management

Service Management Reporting is all about Perspective

May 27, 2014 Ryan Ogilvie

Reporting, much like anything else, has its own sense of perspective, both from an IT and business points of view. The challenge for…

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Posted in: Metrics Filed under: ITIL, ITSM, Metrics, Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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