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Tag: ITIL

Dad, what do you do? – The Service Management Café

May 21, 2013 Ryan Ogilvie

  When I was a kid I was easily able to articulate what my father did for a living. He…

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Posted in: ITSM Filed under: BRM, ITIL, ITSM, service delivery

Managing Modes of Escalation

March 20, 2013 Ryan Ogilvie 1 Comment

  I recently was experiencing some issues with my local ISP which required me to contact their customer service line…

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Posted in: Service desk Filed under: ITIL, ITSM, Metrics, Reporting

Change Management – Common Challenges

March 14, 2013 Ryan Ogilvie

I have had the good fortune to work in some environments where the Change Management process has been pretty solid,…

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Posted in: Change Management Filed under: Change Management, ITIL, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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