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Tag: ITIL

The Configuration Management System (CMS) – The Service Management Linchpin

August 26, 2013 Ryan Ogilvie

Over the years as a practitioner it seems as though I keep repeating myself like a broken record referring to…

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Posted in: Configuration Management Filed under: Change Management, Configuration Management, CSI, Incident Management, ITIL, ITSM, Knowledge Management

Service Level Management – From Best Effort to SLA’s

June 25, 2013 Ryan Ogilvie

Depending on your organization there will be some agreements, formal or otherwise, regarding the availability of service for your customers.…

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Posted in: Service Delivery Filed under: ITIL, OLA, Service Level Management, SLA, SLM, SLO

Dad, what do you do? – The Service Management Café

May 21, 2013 Ryan Ogilvie

  When I was a kid I was easily able to articulate what my father did for a living. He…

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Posted in: ITSM Filed under: BRM, ITIL, ITSM, service delivery

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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