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Tag: ITIL

Success Does Not Need to be a Secret

November 25, 2013 Ryan Ogilvie 1 Comment

Whether it is a large issue or some form of a success, by the time we (IT) craft the perfect way to…

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Posted in: Business Relationship Management Filed under: CoBIT, ITIL, ITSM, Service Management

Change Management and the “Gencies”

November 21, 2013 Ryan Ogilvie

  In addition to the volume of normal or standard changes your organization requires to have completed you will also…

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Posted in: Change Management Filed under: Change Management, ITIL, ITSM

Demand Management – Like Walking a Tightrope

November 18, 2013 Ryan Ogilvie

  When I was a kid I could hardly wait for the Christmas catalog loaded with all the newest toys…

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Posted in: ITSM Filed under: Demand, ITIL, ITSM

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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