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Tag: Improvement

Unlocking Business Value through Optimized ITSM Practices

May 12, 2025 Ryan Ogilvie

Organizations across industries heavily rely on IT services to drive their operations, deliver superior customer experiences, and gain a competitive…

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Posted in: ITSM Filed under: Improvement, ITSM, Service Management

Top Misconceptions About Reviewing Your Value Streams (and 3 Things You Can Do This Week to Get Started)

April 1, 2025 Ryan Ogilvie

If you’re reading this, there’s a good chance you’ve heard the term “value stream” tossed around in meetings, training sessions,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, IT improvements, ITIL, ITSM, Value, value stream mapping

The Benefits of Focusing on IT Problem Management

October 3, 2024 Ryan Ogilvie

Whether you are a practitioner or a leader, one of your primary responsibilities is to ensure the smooth operation of…

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Posted in: Problem Management Filed under: continual service improvement, Improvement, Incident Management, ITSM, Problem Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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