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Tag: Improvement

Top Misconceptions About Reviewing Your Value Streams (and 3 Things You Can Do This Week to Get Started)

April 1, 2025 Ryan Ogilvie

If you’re reading this, there’s a good chance you’ve heard the term “value stream” tossed around in meetings, training sessions,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, IT improvements, ITIL, ITSM, Value, value stream mapping

The Benefits of Focusing on IT Problem Management

October 3, 2024 Ryan Ogilvie

Whether you are a practitioner or a leader, one of your primary responsibilities is to ensure the smooth operation of…

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Posted in: Problem Management Filed under: continual service improvement, Improvement, Incident Management, ITSM, Problem Management

Unlocking Business Value through Optimized ITSM Practices

September 24, 2024 Ryan Ogilvie

In today’s technology-driven world, organizations across industries heavily rely on IT services to drive their operations, deliver superior customer experiences,…

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Posted in: ITSM Filed under: Improvement, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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