Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Tag: CSI

The Dirty Dozen and the 4P’s

March 9, 2015 Ryan Ogilvie 1 Comment

Recently I was watching the movie “The Dirty Dozen” on TV. There is a scene where the Major, played by…

Continue Reading →

Posted in: ITSM Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

The Service Delivery Playbook

February 2, 2015 Ryan Ogilvie

While I was an impartial viewer for the Super Bowl, frankly an excuse to yell at the television and devour…

Continue Reading →

Posted in: Service Delivery Filed under: continual service improvement, CSI, ITSM, service delivery, Service Management

Sieving out the Issues to Make Lasting Improvements

January 12, 2015 Ryan Ogilvie

I seem to find answers to questions in the strangest ways. The other night I was playing with Lego with…

Continue Reading →

Posted in: Service Delivery Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

Post navigation

Page 8 of 15
← Previous 1 … 7 8 9 … 15 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy