Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Content
  • Contact
  • Who we are

Tag: continual service improvement

Pumping up Problem – Looking at Requests

January 8, 2015 Ryan Ogilvie

In some cases I believe that the reason that we have a challenge in showing the value of what problem…

Continue Reading →

Posted in: Problem Management Filed under: continual service improvement, Incident Management, ITIL, ITSM, Problem Management, Service Management

Goal Setting and New Year’s Resolutions – 6 of one Half Dozen of the other

January 5, 2015 Ryan Ogilvie

It’s that time of the year again where we feel obligated to create New Year’s resolutions which we may or…

Continue Reading →

Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM, Service Management

Improving the Customer Experience

December 11, 2014 Ryan Ogilvie

In December I find I am particularly more aware of the need for an excellent service experience than at any…

Continue Reading →

Posted in: ITSM Filed under: continual service improvement, CSI, Customer Satisfaction, Customer Service, ITSM, Service Management

Post navigation

Page 15 of 21
← Previous 1 … 14 15 16 … 21 Next →

Categories

A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Blackfriar at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy