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Tag: continual service improvement

The Dirty Dozen and the 4P’s

March 9, 2015 Ryan Ogilvie 1 Comment

Recently I was watching the movie “The Dirty Dozen” on TV. There is a scene where the Major, played by…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

The Service Delivery Playbook

February 2, 2015 Ryan Ogilvie

While I was an impartial viewer for the Super Bowl, frankly an excuse to yell at the television and devour…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, ITSM, service delivery, Service Management

Showing Service Management Value

January 19, 2015 Ryan Ogilvie

In tougher economic times many organizations will start to assess the value of the pieces which allow them to operate.…

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Posted in: ITSM Filed under: business value, continual service improvement, Service Management, Value

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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