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Tag: Business Objectives

Building out your Service Management Capability

March 12, 2015 Ryan Ogilvie

Call them whatever you like; best practices, guidelines or frameworks, there are a plethora of really good tools which can be…

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Posted in: ITSM Filed under: Business Objectives, ITSM, service delivery, Service Management

How do you relate to your Business?

September 22, 2014 Ryan Ogilvie

How do you, whether IT or another department, relate to your business? This is an important question to ask as…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, Business Relationship Management, Service Management

Getting to Know Your Business – 8 Speed Dating Questions to Leverage

August 11, 2014 Ryan Ogilvie

  I was recently speaking with a colleague who mentioned that he wanted to get a better familiarization with his…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, ITSM, providing service

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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