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Blackfriar Consulting inc

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Performing ITSM Self Assessments – Don’t Wait too Long

June 9, 2014 Ryan Ogilvie

When was the last time you tested out the way you deliver services to your business? Think about that for…

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Posted in: ITSM Filed under: Business Continuity, Disaster Recovery, ITSM, Service Management

IT and Business Outcomes – The Pangaea Effect

June 2, 2014 Ryan Ogilvie

For those of who may not be aware Pangaea was a super continent comprised of all that we have come…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, providing service, service delivery

Service Management Reporting is all about Perspective

May 27, 2014 Ryan Ogilvie

Reporting, much like anything else, has its own sense of perspective, both from an IT and business points of view. The challenge for…

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Posted in: Metrics Filed under: ITIL, ITSM, Metrics, Reporting

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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