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Service Management Simplified
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Service Management Simplified

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Continual Service Improvement Initiatives – Why I try to ‘under-complicate’

June 1, 2015 Ryan Ogilvie

Over the years I have been fortunate enough to learn from a whole host of really good mentors but I have…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITSM, Service Management

How Role-Play and Simulations Help Learning

May 20, 2015 Ryan Ogilvie

At a recent lunch event I was speaking with some of the other attendees about this and that when my…

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Posted in: ITSM Filed under: ITSM, Service Management, Training

Is There Such Thing as a Bad Customer?

May 13, 2015 Ryan Ogilvie

Most everyone is familiar with the phrase “the customer is always right” however we are all pretty aware that this…

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Posted in: Service Delivery Filed under: Customer Satisfaction, Customer Service, ITSM, service delivery, Service Desk

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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