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Blackfriar Consulting inc

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Service….as a Service

March 21, 2019 Ryan Ogilvie

There are loads of the ‘as a service’ acronyms, but what about simply having ‘service as a service’. Working in…

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Posted in: Service Delivery Filed under: BRM, ITSM, service delivery

Driving Inertia on Service Improvement Initiatives

October 29, 2018 Ryan Ogilvie

 Newtons first law of inertia states: “an object either remains at rest or continues to move at a constant velocity,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, ITIL, ITSM, Service Management

Software Asset Management Basic Considerations

October 16, 2018 Ryan Ogilvie

The other day as I was waiting on the train platform, I bumped into an IT operations manager whom I…

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Posted in: ITAM Filed under: ITAM, SAM, software, software asset management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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