Skip to content
Blackfriar Consulting inc

Blackfriar Consulting inc

Service Management Simplified
  • About Us
  • Blog
  • Services
    • Training
      • Integrated ITSM Essentials
      • Problem Management – Root Cause Analysis
      • The integratedITSM System
      • Service Catalog Specialist
      • Value Stream Mapping
      • Agile Scrum Essentials
    • Workshops
    • Consulting
    • Coaching
  • Contact Us

Blackfriar Consulting

Service Management Simplified

Connect Here

Service….as a Service

March 21, 2019 Ryan Ogilvie

There are loads of the ‘as a service’ acronyms, but what about simply having ‘service as a service’. Working in…

Continue Reading →

Posted in: Service Delivery Filed under: BRM, ITSM, service delivery

Driving Inertia on Service Improvement Initiatives

October 29, 2018 Ryan Ogilvie

 Newtons first law of inertia states: “an object either remains at rest or continues to move at a constant velocity,…

Continue Reading →

Posted in: Continual Service Improvement Filed under: continual service improvement, ITIL, ITSM, Service Management

Software Asset Management Basic Considerations

October 16, 2018 Ryan Ogilvie

The other day as I was waiting on the train platform, I bumped into an IT operations manager whom I…

Continue Reading →

Posted in: ITAM Filed under: ITAM, SAM, software, software asset management

Post navigation

Page 13 of 64
← Previous 1 … 12 13 14 … 64 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy