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Category: Continual Service Improvement

Continual Service Improvement Initiatives – Why I try to ‘under-complicate’

June 1, 2015 Ryan Ogilvie

Over the years I have been fortunate enough to learn from a whole host of really good mentors but I have…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITSM, Service Management

Improving Your Marketing Strategy

February 23, 2015 Ryan Ogilvie

One thing is for sure, shared services are typically not good at marketing (with the exception of those who are…

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Posted in: Continual Service Improvement Filed under: Communication, ITSM, marketing, Service Management, strategy

Goal Setting and New Year’s Resolutions – 6 of one Half Dozen of the other

January 5, 2015 Ryan Ogilvie

It’s that time of the year again where we feel obligated to create New Year’s resolutions which we may or…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, goals, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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