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Author: Ryan Ogilvie

Basic ITIL as Dr Seuss

June 3, 2015 Ryan Ogilvie

I recently read a post from Aprill Allen posing the challenge to wax lyrical for ITIL in Seuss-speak. Dr Seuss…

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Posted in: ITSM Filed under: ITIL, ITSM, Service Management

Continual Service Improvement Initiatives – Why I try to ‘under-complicate’

June 1, 2015 Ryan Ogilvie

Over the years I have been fortunate enough to learn from a whole host of really good mentors but I have…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITSM, Service Management

How Role-Play and Simulations Help Learning

May 20, 2015 Ryan Ogilvie

At a recent lunch event I was speaking with some of the other attendees about this and that when my…

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Posted in: ITSM Filed under: ITSM, Service Management, Training

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