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Author: Ryan Ogilvie

Tips for Starting Problem Management

April 26, 2021 Ryan Ogilvie

Growing up, there was an abundance of kids in the neighborhood who were riding skateboards. Some kids seemed to be…

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Posted in: Problem Management Filed under: continual service improvement, Incident Management, ITIL, ITIL4, ITSM, Problem Management, Service Management

How to Improve Your Service Experience

April 7, 2020 Ryan Ogilvie

At one point or another we have all had the misfortune of having to escalate an issue to a service…

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Posted in: Customer service, Service Delivery Filed under: Communication, Customer Service, ITSM, providing service, service delivery

Simple Steps for Knowledge Management

January 21, 2020 Ryan Ogilvie

I I regularly see organizations with large amounts of valuable information that remains unused simply because the difficulty to find…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management, self service, Service Desk, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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