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Tag: Service Management

Post Incident Reviews: Dust yourself off and get on the bike

February 26, 2015 Ryan Ogilvie

I want you to think back to when you were a child learning to ride a bike. When you started…

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Posted in: Incident Management Filed under: Communication, Incident Management, ITIL, ITSM, Service Management

Improving Your Marketing Strategy

February 23, 2015 Ryan Ogilvie

One thing is for sure, shared services are typically not good at marketing (with the exception of those who are…

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Posted in: Continual Service Improvement Filed under: Communication, ITSM, marketing, Service Management, strategy

Be a Better Strategic Partner

February 17, 2015 Ryan Ogilvie

This week at the Pink Service management conference I have heard a similar sentiment around being a strategic partner with…

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Posted in: BRM Filed under: BRM, Business Relationship Management, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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