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Tag: Service Management

The Importance of People

May 6, 2015 Ryan Ogilvie

At a recent IT breakfast event I was sitting with an IT director who was complaining about his current ability…

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Posted in: ITSM Filed under: ITIL, ITSM, People, Service Management

The Incident Management Paradox

April 15, 2015 Ryan Ogilvie

A connection of mine on Twitter was looking to hire an incident manager within their organization and was wanted to…

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Posted in: Incident Management Filed under: Business Objectives, Incident Management, ITSM, service delivery, Service Management

The Yin and Yang of Incident and Change and its Impact on Service

April 6, 2015 Ryan Ogilvie

In an attempt to schedule an afternoon social I ran across the quandary of finding a time that was suitable…

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Posted in: Service Delivery Filed under: Change Management, Incident Management, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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