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Tag: Service Management

IT Disaster Recovery – Practice Makes Perfect

October 7, 2015 Ryan Ogilvie

With national fire prevention week upon us I thought I would speak to drills. Specifically those that help us practice…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, Service Management

Constraints Broken Down in Simple Terms

September 24, 2015 Ryan Ogilvie

While taking the DevOps Foundation course, through ITSM Zone , we explored the concepts of constraints. What I found most…

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Posted in: ITSM Filed under: Constraints, Service Management

Implementing Problem Management

September 21, 2015 Ryan Ogilvie 1 Comment

So you have decided to implement Problem Management…. The key question that your leadership is going to ask is “How…

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Posted in: Problem Management Filed under: continual service improvement, CSI, ITSM, Problem Management, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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