Skip to content
Blackfriar Consulting inc
Blackfriar Consulting inc
Service Management Simplified
  • Consultancy
    • Workshops
    • Consulting
    • Coaching
  • Training
    • Integrated ITSM Essentials
    • Problem Management – Root Cause Analysis
    • The integratedITSM System
    • Service Catalog Specialist
    • Value Stream Mapping
    • Agile Scrum Essentials
  • Blog
  • About Us
  • Contact Us

Tag: Service Management

Problem Management is not the Incident Graveyard

November 12, 2015 Ryan Ogilvie 1 Comment

For those that are unaware, the purpose of problem management is the reduction of incidents in amount and severity that impact a…

Continue Reading →

Posted in: Incident Management Filed under: continual service improvement, Incident Management, ITIL, ITSM, Problem Management, Service Management

Is your Consultant your Partner?

November 4, 2015 Ryan Ogilvie

Not so long ago I was watching an episode of “Kitchen Nightmares” with Gordon Ramsay and it got me to…

Continue Reading →

Posted in: ITSM Filed under: ITIL, ITSM, mentoring, Service Management

IT Disaster Recovery – Practice Makes Perfect

October 7, 2015 Ryan Ogilvie

With national fire prevention week upon us I thought I would speak to drills. Specifically those that help us practice…

Continue Reading →

Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, Service Management

Post navigation

Page 13 of 34
← Previous 1 … 12 13 14 … 34 Next →

Categories

New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

Follow Ryan at

Copyright © 2025 Blackfriar Consulting — Ascension WordPress theme by GoDaddy