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Tag: Service Management

Well Rounded ITSM

February 17, 2016 Ryan Ogilvie

The other day I had a chance to catch up with a colleague who was eagerly anticipating the start of…

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Posted in: ITSM Filed under: continual service improvement, ITIL, ITSM, Service Management

Communication is like Europe

January 18, 2016 Ryan Ogilvie

  At a local event I was speaking with a person who was having troubles with finding a common ground…

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Posted in: Business Relationship Management Filed under: Communication, continual service improvement, ITIL, ITSM, Service Management

Problem Management and the Checkbox of Doom

December 21, 2015 Ryan Ogilvie 1 Comment

  An accepted drawback of being a problem manager, if you could call it that, is the fact that your…

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Posted in: Problem Management Filed under: ITIL, ITSM, Problem Management, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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