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Tag: Service Management

Knowledge Management and the Trouble with Assumption

September 4, 2018 Ryan Ogilvie

A few weeks back I bumped into a friend of mine who is working as an application manager at a…

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Posted in: Knowledge Management Filed under: ITIL, ITSM, Knowledge Management, Service Management

Quench The Thirst for Knowledge

July 23, 2018 Ryan Ogilvie

The thirst for knowledge must be quenched. Every day people are looking for answers that they need. How to tie…

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Posted in: Knowledge Management Filed under: Collaboration, Communication, ITSM, Knowledge Management, Service Desk, Service Management

3 Tips to DO Incident Management

July 17, 2018 Ryan Ogilvie

While sitting on a bus on the way to work, I saw a billboard that said something to the effect…

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Posted in: Incident Management Filed under: continual service improvement, CSI, Incident Management, ITIL, ITSM, service delivery, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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