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Tag: Metrics

Service Management Reporting is all about Perspective

May 27, 2014 Ryan Ogilvie

Reporting, much like anything else, has its own sense of perspective, both from an IT and business points of view. The challenge for…

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Posted in: Metrics Filed under: ITIL, ITSM, Metrics, Reporting

Reporting and the Service Management Plateau

February 25, 2014 Ryan Ogilvie

The problem with reporting is that quite often we think of it AFTER we are providing a service. We may…

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Posted in: Metrics Filed under: CSI, ITIL, ITSM, Metrics, Reporting

Service Management Reporting – Beyond the TPS Coversheet

October 15, 2013 Ryan Ogilvie

I bumped into a colleague over lunch and asked how things were going and he said with a degree of…

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Posted in: Metrics Filed under: Incident Management, ITSM, Metrics, Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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