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Tag: ITSM

Why IT Leaders Should Embrace “Shift-Left” Support

April 25, 2025 Ryan Ogilvie Leave a comment

IT leaders are constantly challenged to deliver more value with fewer resources all without compromising service quality. One strategy that…

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Posted in: ITSM Filed under: IT Support, ITSM, Shift Left

The Parallel: Easter Egg Hunts and ITSM Improvement

April 17, 2025 Ryan Ogilvie

An Easter egg hunt isn’t about wandering aimlessly hoping to find candy. It’s about purposeful searching. Organizers map out where…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, ITSM Improvements

Top Misconceptions About Reviewing Your Value Streams (and 3 Things You Can Do This Week to Get Started)

April 1, 2025 Ryan Ogilvie

If you’re reading this, there’s a good chance you’ve heard the term “value stream” tossed around in meetings, training sessions,…

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Posted in: Continual Service Improvement Filed under: continual service improvement, Improvement, IT improvements, ITIL, ITSM, Value, value stream mapping

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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