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Tag: ITIL

8 and a half Cringe Worthy CAB Comments

May 22, 2018 Ryan Ogilvie

We have all heard these before, whether in a change advisory board meeting, a go-no-go or some pre-change implementation gathering—statements…

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Posted in: Change Management Filed under: Change Management, ITIL, ITSM

Another Example of why Being Reasonable Rules

January 10, 2017 Ryan Ogilvie

A few months back as I was poking around on social media I saw that a colleague of mine received…

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Posted in: Customer service Filed under: continual service improvement, Customer Service, ITIL, ITSM, service delivery, Service Management Collaboration, Working Relationships

How to Work on the Right Problems

May 16, 2016 Ryan Ogilvie

In some cases the problems with problems are that we isolate the process from the rest of the world. This…

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Posted in: Problem Management Filed under: ITIL, ITSM, Problem Management, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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