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Tag: CSI

The Dirty Dozen and the 4P’s

March 9, 2015 Ryan Ogilvie 1 Comment

Recently I was watching the movie “The Dirty Dozen” on TV. There is a scene where the Major, played by…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

The Service Delivery Playbook

February 2, 2015 Ryan Ogilvie

While I was an impartial viewer for the Super Bowl, frankly an excuse to yell at the television and devour…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, ITSM, service delivery, Service Management

Sieving out the Issues to Make Lasting Improvements

January 12, 2015 Ryan Ogilvie

I seem to find answers to questions in the strangest ways. The other night I was playing with Lego with…

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Posted in: Service Delivery Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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