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Tag: continual service improvement

Service Management Road Trip: CSI and 4P

June 17, 2015 Ryan Ogilvie

As we get ready for summer, many of us are thinking about taking vacations. In some cases the vacation will…

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Posted in: Continual Service Improvement Filed under: 4P, continual service improvement, CSI, ITSM, Service Management

Continual Service Improvement Initiatives – Why I try to ‘under-complicate’

June 1, 2015 Ryan Ogilvie

Over the years I have been fortunate enough to learn from a whole host of really good mentors but I have…

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Posted in: Continual Service Improvement Filed under: continual service improvement, CSI, ITSM, Service Management

The Dirty Dozen and the 4P’s

March 9, 2015 Ryan Ogilvie 1 Comment

Recently I was watching the movie “The Dirty Dozen” on TV. There is a scene where the Major, played by…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITIL, ITSM, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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