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Tag: continual service improvement

CMDB – Should I or Shouldn’t I?

December 9, 2015 Ryan Ogilvie 1 Comment

Even as I post this, I am wondering what will emerge from Pandora’s box… A comment that I received in…

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Posted in: Configuration Management Filed under: CMDB, CMS, continual service improvement, ITIL, ITSM, Service Management

Problem Management is not the Incident Graveyard

November 12, 2015 Ryan Ogilvie 1 Comment

For those that are unaware, the purpose of problem management is the reduction of incidents in amount and severity that impact a…

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Posted in: Incident Management Filed under: continual service improvement, Incident Management, ITIL, ITSM, Problem Management, Service Management

IT Disaster Recovery – Practice Makes Perfect

October 7, 2015 Ryan Ogilvie

With national fire prevention week upon us I thought I would speak to drills. Specifically those that help us practice…

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Posted in: ITSM Filed under: continual service improvement, CSI, ITSM, Service Management

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A fun take on ITSM
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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