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Tag: Change Management

Service Management Getting Back to Basics – Part 3 – Incidents but no Failed Changes?

December 9, 2013 Ryan Ogilvie

Did you ever have that friend who scored 99% on the test and someone asked “what about the other percent?”…

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Posted in: Continual Service Improvement Filed under: Change Management, continual service improvement, CSI, ITIL, ITSM, Service Management

Change Management and the “Gencies”

November 21, 2013 Ryan Ogilvie

  In addition to the volume of normal or standard changes your organization requires to have completed you will also…

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Posted in: Change Management Filed under: Change Management, ITIL, ITSM

The Configuration Management System (CMS) – The Service Management Linchpin

August 26, 2013 Ryan Ogilvie

Over the years as a practitioner it seems as though I keep repeating myself like a broken record referring to…

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Posted in: Configuration Management Filed under: Change Management, Configuration Management, CSI, Incident Management, ITIL, ITSM, Knowledge Management

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Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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