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Tag: BRM

Getting to Know Your Business – 8 Speed Dating Questions to Leverage

August 11, 2014 Ryan Ogilvie

  I was recently speaking with a colleague who mentioned that he wanted to get a better familiarization with his…

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Posted in: Business Relationship Management Filed under: BRM, Business Objectives, ITSM, providing service

How Does IT Impact Effective Service Delivery?

July 28, 2014 Ryan Ogilvie

  There are a variety of opinions and frankly literature on why we (IT) seem to hit the wall when…

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Posted in: Service Delivery Filed under: BRM, ITIL, ITSM, Service Management

Translating IT and Business Speak

July 2, 2014 Ryan Ogilvie 2 Comments

Some years ago I took a break from the workforce to travel about in Europe, a sort of sabbatical. Once…

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Posted in: Business Relationship Management Filed under: BRM, continual service improvement, CSI, ITSM, Service Management

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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