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Service Management Simplified
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Blackfriar Consulting

Service Management Simplified

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Your IT Service Delivery Manager Wears Many Hats

March 26, 2013 Ryan Ogilvie 2 Comments

   We all know that there are many wheels in motion to ensure that a customer has a great, consistent…

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Posted in: Service Delivery Filed under: ITSM, service delivery

IT User Access Reviews – It’s a dirty job but someone has to do it.

March 22, 2013 Ryan Ogilvie

Under the umbrella of SOX, we may be required to ensure user access is accurately administered in our network and…

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Posted in: Access Management Filed under: Access Management, ITSM

Managing Modes of Escalation

March 20, 2013 Ryan Ogilvie 1 Comment

  I recently was experiencing some issues with my local ISP which required me to contact their customer service line…

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Posted in: Service desk Filed under: ITIL, ITSM, Metrics, Reporting

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New Book Alert!
Whether you're a seasoned IT professional or just starting out, Whimsical ITSM makes learning about IT processes fun and engaging with vivid descriptions and catchy rhymes. It's a perfect read for all ages!

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